Baby Got Bark Policies
INITIAL MEET & GREET
BGB provides a meet and greet, a $15 charge, with the primary sitter. This charge will show up on the invoice for the first week of services.
Any subsequent meet and greet will incur the meet and greet charge on your next invoice.
WALK WINDOWS
For our walking and In home visit services we ask for a 2-hour walk window for dogs that are not puppies or elderly with incontinence issues. For example, if you would like an ideal walk time of noon a sitter has a window from 11 - 1 to arrive.
KEYS AND ACCESS
The following are accepted means of access to your home and pets:
Coded entry via door or garage: Clients provide a code for garage doors and/or coded door locks. Only BGB staff assigned to your walk or sitting have access to the code(s). If the keypad is electrically powered, we still ask for one backup key to be kept in our main office, in case of a power outage.
Lockbox on the property: Client provides a lockbox (amazon offers great inexpensive options from hidden or magnetic coded boxes as well as real estate style lockboxes for doorknobs or railings) on the property that the primary walker along with secondary walkers can easily access. Key will be returned to the box after each visit. While no sitter or walker will physically posses your key outside of the scheduled walk I do request for clients with a physical key provide a single copy that will be kept as an emergency backup at the main office. This can be handed off to the sitter at the meet and greet or first walk.
Concierge: Client keys are picked up from building concierges in exchange for walker/sitter ID during the course of the visit. Clients are required to notify their concierge to give BGB access. When selecting this option please be aware that your visit time starts when your walker or sitter approaches the concierge desk. This is to ensure that we can stay on schedule for services afterwards.
INCLEMENT WEATHER:
In cases of inclement weather, we will make every effort to complete your service within your desired walk window or scheduled time, but we cannot guarantee times. Your walker or sitter will use their judgement regarding safety while traveling to your home and once they have arrived. If it were to be dangerous for your pet or our walker to be outside, the walker will delay service as they see fit.
- If the Federal Government is closed due to inclement weather, we will waive cancellation fees.
CANCELLATION FEES:
Daily walks and In home visits: Cancel services by 8pm the afternoon before your scheduled service to avoid any fees. If you cancel after 8pm the day before service but before 8am the day of service, the cancellation fee will be 50% of the cost of service. All cancellations after 8am will incur the full cost of the service in order to cover the walkers scheduled time slot for your pet.
Non-Holiday Overnight/ Multiple days in-home-visit Cancellation: Any non holiday overnights or "almost" overnights cancellations made within 2 weeks of (or during) your trip will incur a 25% fee of all scheduled overnights/visits during allotted time away.
Holiday Overnight/ Multiple days in-home-visit Cancellation: Any holiday overnight cancellation made within 2 weeks of (or during) your trip will incur a 50% fee of all scheduled overnights/visits during the allotted time away.
LATE REQUEST FEES:
Monday through Friday: request services 24 hours before the desired date and time of service to avoid the late scheduling fee of $15 per service.
Weekends: request services no later than 7pm on the Thursday prior to the desired date of service to avoid the late scheduling fee of $15 per service.
WEEKEND AND AFTER HOURS FEES:
Weekend: All weekend visits have a weekend surcharge charge of $4
After Hours Monday thru Friday: Any visit starting after 4pm has an after-hours surcharge of $4
LATE PAYMENT FEE:
Accounts not paid within 30 days after the due date on the invoice will incur a 5% interest charge on the owed amount every week thereafter.
PLEASE NOTE: THE ONLY ACCEPTABLE WAY TO SCHEDULE, RE-SCHEDULE, OR CANCEL ANY SERVICE IS IN THE TIME TO PET PORTAL UNDER THE SCHEDULE TAB. REQUESTS MADE IN THE CONVERSATION TAB, BY EMAIL, TEXT OR PHONE CALL WILL NOT ENSURE YOUR REQUEST IS PROCESSED. Direction in TTP portal as follows...
https://www.timetopet.com/portal/services --> "Cancel/Change Services" or "+Request New Service" Tab.